Our story begins probably around the 2nd wk of July. I discovered Indymac through the Costco-Lending Tree website, because Costco will give you a gift card once you complete your transaction and also Indymac claims to drop their "fee" from $995 to $495 because of their relationship with Costco. The real story is that they sweet talk you in with their low rates, fees, etc... but they drop the ball once you are a customer and it gets worse and worse from that point.

From our first conversation with Indymac they tell you their "Sales pitch" about how they are highly rated by such and such magazine and that they've been in business for 30 some odd yrs (but under a different name that I cannot remember) and they have the highest % of on time closings. Lies, Although they did stay in touch and gave me a fixed rate of 5.75% for 30 yrs with a 1/2 pt credit which made our closing costs come out to just paying our pre-paids and really no other fees, they don’t communicate very well

At first, they call me back right away (this was before I sent in our loan docs) then once all the paperwork was received, it felt as I they didn't give a hoot. It took forever to get our appraisal. Finally the appraisal co. calls, after I complained to numerous people at indymac, one morning and said that they wanted to come the very next morning and inspect the property. I told them that we worked full time and have 3 small kids and that we'd need more advance notice than that. So they said we'll call you back to reschedule. A week goes by and no phone call. I finally call them to find out what's going on and they said, "we were going to call you today but you beat us to it." Nope.

Finally I get the inspection done, it took them a whole 6 minutes.  This seemed odd as I've had other property inspected and it took them at least forty-five minutes.  After a week or so went by, I called Indymac to find out about the appraisal and they said they are still waiting for it to come in. The next week I call and email Indymac and they say they are still waiting on the appraisal co. I then told Indymac that if this loan doesn't close by the expiration date, I'll call me credit card company and dispute any charges they make on my credit card for canceling the loan.  So, as of yet I'm still waiting to complete this loan and I'll update you if and when it is completed or if anything new comes about..