Reviews of National City Mortgage

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Bad Customer Service

Terrible customer service.

Overall, They're okay

I have had zero problems with National City. They send me a statement and I send a check. End of story, no complaints.

I'm So Frustrated

We had the same issues with the bank. We once caught up once with them and we fell behind again due to medical issues . Now they will not work with us and you can't get answers or help. We had to choose to pay for medical over our house because my son needed heart surgery and my husband has had several surgery's. Now 6 mos later, they offer a Forbearance and in 3 to 4 months the house will go on the market. They said they would re-evaluate our income situation if I make the next 4 payments, but they can take my money and the house in 4months? I'm not sure I trust them. Has anyone else done a Forbearance with them? I'm so frustrated

Don't Fall Behind

National City does seem to be a good company until you start to fall behind. They aren't willing to work with anyone to bring them payments current. When our house was just put into foreclosure, we were able to get over half of what their attorney told us we needed but when National City received the payment they sent it back to us saying that they couldn't accept a personal check (even though we have never bounced a check with them) and it wasn't for the full amount. My letter explained that we were more that willing to work out a repayment plan but I guess they need to drain the life out of anyone who is having problems and can't double their payments to catch up! At least when you get money from a loan shark, they let you know what you're getting into before you sign on the dotted line! I won't recommend NCM to anyone.

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