Vanderbilt Mortage Ratings |
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 They moved my payments around then penalized me. |
I financed my home about 3 years ago with Vanderbilt Mortgage. I lost my job last year for a few months and fell behind on my payments. Anyway, after I got the funds from a relative and maid my payment and insurance payment and everything seemed okay. When I got my next statement, my payments had increased over $50 a month. Because I was behind on my insurance, they took the money out of my house payment and were telling me that I‘m still behind. I sent them the original money to straighten this out, but they moved my funds around without telling me. This seems a bit sketchy to me |
| Listen to these Vanderbilt Complaints!!! |
I regret not reading all of the negative reviews on Vanderbilt Mortgage before I ever closed my loan with them. Everyone I have had any contact with in their office has been a complete jerk. I am astonished by how rude their agents are. I swear they have uneducated gang members from the streets working the phones. They're rude and will harrass you! Don't do business with Vanderbilt! |
 Bad Customer Service |
My loan was sold to Vanderbilt Mortgage and I have had problems ever since. Since they took over I have asked them numerous times to provide me with a payment book. It took them 5 months. I also had problems with them losing documentation over my homeowners insurance. I sumitted it several times and they would continue tell me that I needed to submit my insurance payments and policies again and again. I leave messages and they don't reply. Every time I call, no one has a clue as to what is going on and I get the runaround from various people. They really should not be in business. |
 Stay away from Vanderbilt |
I honestly feel that I was ripped off by this company. I was late on sending a check a while back and I told them it would be okay to autodebit my account for that one payment. Well, they decided to continue debiting my account and I was sending payments as well. So I overpaid and ended up completely broke for the month twice after bouncing my checking account. Don't forget all of the added fees from my bank. It took 3 months to get my money back and the situation fixed. I never want to repeat THAT again.
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| Do Not Trust Them. |
These people are the worst. They are liars and not to be trusted. I have been insulted by their customer service agent, told that I was too poor to get a real loan, and that I should skip my groceries and gas in order to pay them their mortgage payment. I've never dealt with anyone insulting me like that, especially when I'm the customer.
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 Okay |
They started out okay when we bought our manufactured home in 2005. However, we did have some problems with paperwork. I felt that we submitted the same thing 3x before they finally stopped calling us. After that, they've been okay. We pay our bill on time and I think thats all that matters.
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